Patient Experience at Boston Concierge Orthopedics

Patient Experience

Patients can conveniently schedule a visit either by telephone or online. Patients can be seen within 24–48 hours of making the appointment. The office visit is in a private setting on Newbury Street in downtown Boston. Dr. McLaughlin realizes that his patients’ time is valuable and has always taken pride in making sure that visits start on time.

The office has a private waiting room and expansive exam room with ample natural light. A pre-visit intake will be completed online or done when the patient arrives for their first visit.

Dr. McLaughlin will take the patient’s history, perform a detailed physical examination, and review all relevant notes, operative reports, and imaging studies. For radiographic images, he will personally review the images with the patient and provide context and interpretation, helping the patient better understand the radiographic findings and their relevance to the patient’s condition.

After reviewing history, all notes, studies, and physical examination findings, Dr. McLaughlin will provide the patient with his interpretation of their condition. Then, through a shared decision-making process, come up with the best treatment for each individual patient. Medically indicated treatments including therapeutic injections, scheduling MRIs, and physical therapy can be done during the first visit.

Consulting with Other Physicians

Dr. McLaughlin has an extensive knowledge of Orthopedic conditions and is known for his surgical skill. There are times, however, when he may feel that the patient’s issue could best be interpreted or treated by a known expert in the patient’s particular condition. He utilizes his personal relationships with these experts, consulting with them directly to determine the best course of treatment. If an in-person consultation is recommended with a subspecialty expert, he can facilitate that referral as well.

Throughout Dr. McLaughlin’s career he has seen every patient, every time on every office visit. He wants to continue to practice medicine in this manner to maintain quality care, without compromise. He enjoys getting to know his patients on a personal level, believing that having a hands-on approach and developing trust with patients is critically important to delivering the best care.